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CA Software have a comprehensive support infrastructure that can be tailored to our customers' specific requirements. We provide an agreed level of service which typically depends on the extent to which the software is mission critical to the business, and is costed accordingly.

All support activity is conducted by our development teams directly, so problem reports are usually received, investigated and resolved by the developers that originally wrote the code. This approach is key to maintaining software quality in the long term.

Support arrangements may include any of the following:

• Time-and-materials support during UK office hours.
• An agreed level of support, including defined response and resolution times according to severity of problems, provided at a fixed cost per month or per annum.
• A full 24x7 support package for business-critical services.

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